To protect your rights, please read the following information carefully before using our platform’s purchasing agent and freight services:  

I. Shipping Service Guidelines

1. Declaration & Packaging 

· Please declare the name, quantity, and value of the goods truthfully.
· Fragile items, liquids, electronics, and other special goods must be declared in advance and properly packaged.
· The platform is not responsible for any damage or loss caused by false declarations or improper packaging.

2. Shipping Timeframe  

· Under normal circumstances, international shipping takes 16–20 days. Actual duration depends on customs and logistics at the destination.
· Delays caused by force majeure factors such as weather, customs, pandemics, war, or policy changes are not eligible for compensation.

3. Inspection & Delivery  

· The platform reserves the right to open and inspect packages under surveillance. Any prohibited items found will be handed over to law enforcement.
· In case of damage or discrepancy in the number of items, a complete unboxing video and photos must be provided on the same day of delivery as evidence for claims. (Discrepancies in internal packaging are the responsibility of the manufacturer; the platform is not liable.)

II. Compensation Policy

1. Lost Package Compensation  

· If a package is confirmed lost after verification with the logistics company, compensation will be based on the declared value, capped at either 5 times the shipping fee or the platform’s set limit (maximum MYR 250 per shipment), whichever is higher.
· If it is confirmed that the loss was due to negligence (e.g., package omission), the platform will arrange reshipment immediately but will not provide compensation.
· Verification takes approximately 15 working days, and the final compensation amount will be refunded within 7 working days.
· If the customer has purchased additional insurance, the claim will follow the insured amount.

2. Damage Compensation  

· If the damage occurs during shipping and the platform is responsible, compensation will be made based on the declared value (same cap as above). Photo evidence and unboxing video are required.
· If no valid proof is provided, the platform reserves the right to reject the claim.

3. Situations Not Eligible for Compensation 

· Seizure, confiscation, or return by customs;
· Perishable items, fragile goods, food, liquids; goods not properly packaged or declared (Fragile items should be reinforced with optional packing services);
· Delivery failure due to incorrect or false recipient information provided by the customer.

III. Purchasing Agent Service Guidelines

1. Service Description
  · The platform only provides purchasing services and does not guarantee product quality.
· All purchases are made strictly based on links, screenshots, and specifications provided by customer. Orders cannot be canceled once placed.
· Free warehouse storage (in mainland China) for unpacked goods is available for 30 days; packed goods is available for 7 days. After that, a fee of MYR 1/day/package will be charged. After 60 days, the warehouse reserves the right to dispose of the goods.
· Anonymous items left unclaimed for 60 days after arriving at the warehouse will be considered abandoned and cannot be recovered.

2. Product Issues  

· If there are product quality issues, the platform can assist in communication with the seller but does not guarantee the outcome.
· The platform is not responsible for incorrect purchases due to wrong information provided by the customer.

3. Cancellation / Returns & Exchanges  

· Orders can be canceled before dispatch, but may incur handling fees.
· Once purchasing item have been packed, return or exchange is not allowed.
· Special items (e.g., food, underwear, cosmetics) are generally not eligible for return or exchange under any circumstances.

IV. Other Notes 

· All prices exclude additional charges such as upstairs delivery, handling, assembly/disassembly, or other labor fees.
· Additional charges may apply for deliveries to remote or non-service areas in Malaysia. Please check the website for service coverage.
· E-invoice requests must be made within the same month the original invoice was issued. Processing takes 1-3 working days. Once the e-invoice is issued, the original invoice will be void. Applications made after the month of issuance will not be accepted.
· Refunds: Unused value-added services may be refunded according to company policy. Transaction handling fees are non-refundable.
· Placing an order signifies that the customer agrees to all terms in this Shipping Compensation and Purchasing Agent Notice.
· The platform reserves the right to revise the terms based on actual circumstances.